victoria hoover
a month ago
"Lived here for going on 3 years. Have been through 3 owners with this property. First owners were amazing. Property is currently owned by Greystar. I have nothing but BAD experiences with the leasing office since. As of late, I was told over the phone by leasing office that they accepted money orders for rent. Paid for the money order, almost $3k. Called the leasing office, was told how to endorse it. I came, provided the money orders, signed them. I was given a receipt. Only to be told AFTER THE MONEY ORDERS HAD BEEN ACCEPTED & ENDORSED that the property does not accept money orders for rent. It is holiday season, i’m a single mother. One source of income. I have almost 3k in money orders that I CAN’T use. Bank won’t accept them now, I have to wait up to 30 days to receive a refund. I escalated the issue to Kathryn. Entirely unhelpful, and insensitive. She offered no resolution. Kept repeating that they don’t accept money AFTER I WAS ALLOWED TO ENDORSE & SIGN THEM. New property manager every few months as well. Tried to call to speak to Jason, I have yet to receive a call back. DO NOT CONSIDER MOVING HERE there are better properties, better amenities that actually care for their tenants. Joseph the previous manager was the only reason I renewed my lease her."