19815 Kenswick Dr
Built in 2023
Year Built
3
Building Height
336
Total Units
Google Reviews
4 ★ (34)
Welcome to Prose Deerbrook, located in the Eagle-Glen-At-Kenswick. This Apartment features various amenities and is conveniently located. Rated 4 stars based on 34 reviews, Prose Deerbrook is a great choice to call home.
Hear from real reviewers on Google Maps about their rental experiences.
"Update: These people are so unprofessional and lack basic customer service skills. Someone replied and said to reach out to office. I spoke with the actual manger. After calling me and accusing me of things like Ava never would have said that because they don’t offer 6 weeks on two bedroom floor plans only 1. So I sent her a picture of the paper Ava put 6 weeks on a B2 floor plan. I was able to prove that Ava in fact did say 6 weeks free. So last week she said she would reach out to her regional manger. So today I followed up with her because it’s been 9 days with no communication and she replies that her regional manger said because it was on the welcome letter even though I proved Ava told me 6 weeks free it’s nothing that they can do. What a HORRIBLE way to run a business. I’m going to try cooperate now. I’ve attached where Ava told me on paper in addition verbally. That doesn’t matter to them. It doesn’t feel good or safe staying somewhere where you don’t trust apartment staff.
I moved in two months ago. When I moved in Ava told me the floor plan I chose (B2) came with 6 weeks free & $500 gift card if I signed a 15 month lease. Fast forward I did receive October free & a $500 gift card. However, I noticed on my portal two weeks ago that it was showing the full balance for November. October 17th I reached out to Ava to confirm regarding the two weeks free in November & she confirmed that on the 1st it should update. On the 1st it was still the full balance so I emailed her. She stated that if she told me 6 weeks she meant 4, & I should refer back to my welcome letter that only had October free on there. Which is true. However, like I told her she told me out her mouth 6 weeks & I trusted what she told me. I guess I was just too excited & should’ve asked her then when she sent the welcome letter. She basically told me regardless if she told me 6 weeks or not there’s nothing she can do about it lol. The day of a $700 difference and all she offered is an apology in a very nice nasty way. She kept saying the floor plan never came with 6 only 4 .. but that’s not listed on the website so if you my leasing agent told me 6 weeks free multiple times verbally & it’s blasted on the website, how would I know otherwise? & I brought up the fact that I even emailed her two weeks ago to confirm & her response to that is she didn’t fully open the message & hastily responded so she’s sorry about that too lol. She offered no solution or compromise. VERY disappointed… Anywho, just make sure you’re being told the right information before you sign the lease! Nice apartments walls are thin. Had ant problems when I first moved in but haven't seen any in awhile."
"Trying to charge me $485 and I never lived here! I reached out to them via email to ask they why and I informed them I never lived there and they never responded!!! I assumed since they never responded they deleted the balance……nope I got a collections email. Needless to say my attorney will be handling this moving forward!
Update just to respond to their comment! I started completing the application for the apartment and then I was sidetracked because I decided the area was not for me. My god baby was playing with my phone and next thing I know it was submitted. I called the apartments IMMEDIATELY to stop it and I also emailed! When I finally spoke with someone the next day I told them the situation they said I was denied which I found odd because I have NOTHING regarding anything rental on my credit but I didn’t care because as I told them I never meant to apply in the first place. I have my phone records proving I called immediately and my emails showing that Prose never responded. As I said my attorney will deal with it. FYI if anything was on my credit regarding rental history then why haven't I had a problem anywhere else?"
"Beautiful apartments but the walls and floors are so thin these apartments are made very cheaply make sure you move on the 3rd floor because you can hear everything every footstep and other people’s conversations and nothing will be done about it!"
"To all those people who are dissatisfied with the apartments, I clarify that these buildings are built against all noise from outside and inside because I worked there from wood up and I think it is the best place to live since it is free of everything."
"I haven't moved in just yet but I will say this property is beautiful and the staff is impeccable. They are super kind and they do all they can to accommodate you! Because it's a super new property sometimes they don't know everything (which is understandable!) but they assure you that they'll figure it out and then they get right back to you when they do! My application process was so smooth and efficient. Thank you Prose Deerbrook Staff for all you do! I'm excited to make Prose Deerbrook my new home!"