Yesenia Torres
4 weeks ago
"UPDATE***
So ever since Tracy came in and some new help in the office, messages have been delivered promptly and maintenance has acted much quicker. Things have drastically changed positively. They work with you too if you just had a sudden job loss or income change so that’s nice and human of them. I think these apartments are turning for the better now and I wish them and any future residents the best.
Tuscany Apartments location, prices and walking safety is by far the best you’re going to find in the area!
Terrible Maintenance and Rat Infestation Issues
I’ve been living here for only 4 months and my experience has been nothing short of a nightmare. Since moving in, I’ve encountered numerous maintenance problems that have been met with inadequate responses from the management team.
One of the most alarming issues has been the rat infestation. It started with occasional sightings, but it quickly escalated into a full-blown problem. Despite numerous complaints and requests for pest control, the issue remained unresolved for far too long. I had to deal with rats in the kitchen, which is not only disturbing but also unsanitary.
Additionally, the maintenance team’s response to other issues has been consistently slow and ineffective. For instance, when I reported a serious plumbing issue, it took almost five weeks and multiple follow-ups before it was addressed. During this period, I had to endure a severely clogged kitchen sink that caused significant water damage.
The lack of timely and effective maintenance, combined with the ongoing rat problem, has made living here extremely stressful and unpleasant. I would strongly advise anyone considering moving here to think twice and thoroughly investigate the property’s management and maintenance practices before making a decision."